BMO Bank of Montreal Scores High Marks from J.D. Power and Associates 2012 Dealer Satisfaction Study
TORONTO, ONTARIO--(Marketwire - July 12, 2012) - BMO received the highest score among banks in the Prime Retail segment of the J.D. Power and Associates 2012 Canadian Dealer Financing Satisfaction Study and ranked third overall in the segment.
For the third year running, BMO successfully maintained its position among all finance providers in the industry.
Improving its score by 27 index points, BMO had the third-highest improved score among the top ten automotive retail financial institutions in prime retail credit services; the largest improvement was noted in the provider offerings category, rising from third to second place overall.
"Our successes in the industry come from a relentless effort and focus on customer service," said Raymond O'Kane, National Director, Retail Dealer Finance, BMO Bank of Montreal. "Listening and responding to client needs promptly and at every level of business, whether through market research or first-hand experience is how we maintain our position in the automotive finance industry, and continue to provide an excellent customer experience."
Mr. O'Kane added that BMO has been a committed and active participant in the automotive marketplace for over 30 years, assisting both dealers and customers with commercial and retail financing by providing competitive interest rates, as well as consistent and prompt loan adjudication.
For more information about BMO's retail dealership financing services, please call either:
||Ontario & Atlantic at 1-800-227-9236
||Quebec at 1-800-363-8006
About BMO Financial Group
Established in 1817 as Bank of Montreal, BMO Financial Group is a highly-diversified North American financial services organization. With total assets of $525 billion as at April 30, 2012, and more than 46,000 employees, BMO Financial Group provides a broad range of retail banking, wealth management and investment banking products and solutions.
Matthew Duffin, Toronto
Ronald Monet, Montreal
Laurie Grant, Vancouver