News Releases
CHICAGO, May 19, 2009 – Harris was ranked highest in retail banking in the Midwest region for customer satisfaction in a tie, in J.D. Power and Associates 2009 Retail Banking Satisfaction StudySM released today.
“Harris has a simple and powerful vision for our company: To be the bank that defines great customer experience,” said Ellen Costello, President and CEO of Harris Financial Corp. “We are proud that our dedication to delivering on our vision each and every day is being recognized by our customers.”
The rankings, published today, analyzed customer satisfaction with the retail banking experience through six factors: transactions, account statements, account initiation/product offerings, convenience, fees and problem resolution.
“This prestigious award is great recognition of our employees' dedication to helping our customer with all of their personal banking needs,” said Chris McComish, Executive Vice-President and Head of Retail Banking. “In the current environment, customer's needs have changed and delivering superior customer service is more important than ever. We have and always will keep the customer at the heart of everything we do and look for ways to continue to build on this success.”
Additional information about the study and its methodology can be found at:
www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2009087
Harris has been helping its customers and the communities it serves for generations and has more than 280 full-service locations and more than 630 ATMs in Illinois, Indiana and Wisconsin.
About Harris
Harris is an integrated financial service organization providing more than 1.2 million personal, business and corporate clients with banking, lending, investing and wealth management solutions. The organization is a member of the BMO Financial Group (NYSE, TSX: BMO), which also provides corporate and investment banking services in the U.S. under the BMO Capital Markets name.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D.Power and Associates is a business unit of The McGraw-Hill Companies.
- 30 -