TORONTO, Oct. 19, 2022 /CNW/ - BMO has been recognized as the overall leader in The Forrester Digital Experience Review™: Canadian Mobile Banking Apps, Q4 2022. The Forrester recognition adds to BMO's track record of market-recognized digital innovation, including Best Fintech Accelerator and Incubator Award, Finovate Awards (2022), Canada Mobile Banking Emerging Features Benchmark rankings (2022) and BAI Global Innovation Awards (2022).
Forrester Research reviews Canadian banks annually to assess how effectively their mobile banking apps are meeting customers' expectations. Forrester conducted its digital functionality and user experience reviews of Canadian mobile banking apps from April 20 to June 10, 2022.
"From our perspective, this recognition is a testament to BMO's consistent focus on meeting customers where they are, with leading digital experiences that help them make real financial progress," said Mat Mehrotra, Chief Digital Officer, North American Personal and Business Banking and Wealth Management, BMO. "Our customers' evolving needs and expectations have guided our efforts to this point and will continue to do so, moving forward."
BMO earned the highest scores in six areas:
- Money movement
- Self-service features
- Marketing / sales
- Error avoidance / recovery
- Progress and workflow
To learn more about BMO mobile banking and to download the BMO mobile app, visit: https://www.bmo.com/main/personal/ways-to-bank/get-started/mobile/
About BMO Financial Group
Serving customers for 200 years and counting, BMO is a highly diversified financial services provider - the 8th largest bank, by assets, in North America. With total assets of $1.07 trillion as of July 31, 2022, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.
SOURCE BMO Financial Group